Once you have expressed your regret, you have 14 days to return the item. Use our returns portal to get a free return label. You are responsible for damage caused during transport.

Request a return label on our returns portal .

Make sure to pack the item properly
return. You are responsible for the item being returned in the same condition as when received. Remember to get a receipt for the delivery of the package. Once we have received and checked the returned goods, we will process your case.

Condition of the item upon return
If the item has lost value due to handling beyond what is necessary to assess its nature and function, you can only get a part of the purchase price back. We recommend that you return the item in its original packaging. Lack of packaging can lead to a decrease in value.

Refund of the purchase amount
In case of cancellation, you will be refunded the amount for the item. If the item is impaired, this amount will be deducted. We will refund all payments, including delivery costs (but not
additional costs when choosing more expensive delivery methods), no later than 14 days after receiving your notice of cancellation. The refund is made via the same means of payment, unless otherwise agreed. Payment can be withheld until we have received the item, unless you send us documentation for the return.

Exchange right

We offer exchanges of goods in case of incorrect sizes or colours. For an exchange, the goods must be returned in the same condition and quantity with original labels intact and unused. When enquiring, you must specify the desired size or color. If the right of exchange cannot be fulfilled, you can exercise the right of withdrawal within 14 days of receipt.

Right of complaint
Aesthetic Appeal offers a 2-year right of complaint in accordance with the Purchase Act. This right covers defects in material and workmanship. Depending on the situation, the item may be repaired, exchanged, partially or fully refunded. Complaints do not apply to damage caused by incorrect handling. Advertise within a reasonable time after the discovery of the error. Complaints within two months are always considered timely. We cover
reasonable return costs.

Read more about the right to complain at Competition and
The Danish Consumer Agency's website .

Return
Make sure to pack the item properly when returning it. You are responsible for the item being returned in the same condition as when received. Remember to get a receipt for handing in the package. Once we have received and checked the returned goods, we will process your case.

Responsible use
It is important to use our training equipment correctly. We do not accept responsibility for injuries that occur during training as it is your responsibility to use the equipment with correct technique. Our products must be used as support.

Appeal options
If you have a complaint about a product purchased from us, you can send a complaint to: kontakt@aestheticappeal.dk
If we cannot find a solution, you can complain to:
Center for Complaint Resolution House of Commons
Toldboden 2 8800 Viborg
www.naevneneshus.dk

If you live in another EU country, you can complain via the EU Commission's online complaints portal here: http://ec.europa.eu/odr