Terms and Conditions
General Information
Name: Aesthetic Appeal ApS
CVR: 44180138
Address: Teglvænget 17, 9280 Storvorde – Denmark
Prices and Payment
Aesthetic Appeal accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, and MobilePay.
All prices are shown in Danish kroner (DKK) and include VAT but exclude any shipping costs.
The payment will only be charged once your order has been processed and shipped.
Delivery and Shipping
We aim to ship orders received before 2:00 PM on the same day. Orders placed after 2:00 PM will be shipped the next business day.
We deliver to specefik european countries, with shipping prices starting from 7,95 EUR. Items are shipped to the address you provide during checkout unless otherwise agreed.
Delivery is handled by PostNord, Bring, or GLS.
Note: If there is no available space at the selected pickup point, your package will be redirected to the nearest available location. You will be informed of this change.
Please contact us if you experience any delivery issues. Deliveries are made on business days, and items are typically expected to arrive 1–2 business days after ordering.
Some items may have special delivery conditions, which will be stated before purchase.
Aesthetic Appeal is responsible for any damages occurring during delivery.
If you experience shipping damage, please contact us as soon as possible.
Discount Codes
Discount codes cannot be used for purchasing gift cards and cannot be combined with other discounts unless stated otherwise.
Order Changes or Cancellations
To change your order, contact us at contact@aestheticappeal.com if the order has not yet been shipped.
If the order has already been shipped, contact us immediately after receiving it to request changes.
Right of Withdrawal (14 Days)
As a consumer, you have the right to cancel your purchase within 14 days after receiving the item.
If you ordered several items delivered separately, the deadline starts from the receipt of the last item.
For regular deliveries over a set period, the 14-day period starts from the receipt of the first item.
To exercise your right of withdrawal, you must notify us within 14 days.
You can email contact@aestheticappeal.com or use our standard cancellation form (available at the end of these terms).
Simply refusing delivery is not sufficient without also notifying us.
Note: The right of withdrawal does not apply to items made to your specifications or clearly personalized.
Partial Withdrawal
If you purchased multiple items, you may return one or more of them even if bought in a single order.
Please note that only part of the shipping cost may be refunded.
Returns
Once you have notified us of your cancellation, you have 14 days to return the item.
Use our return portal to request a return label.
You are responsible for any damage during return shipping.
Request a return label via our return portal:
Click here to access the return portal.
Make sure to pack the item securely for return.
You are responsible for ensuring that the item is returned in the same condition as you received it.
Keep your drop-off receipt as proof of return.
Once we receive and inspect the returned item(s), we will process your case.
Condition of Returned Items
If the item has lost value due to handling beyond what is necessary to determine its nature and function, we may deduct the loss in value from your refund.
We recommend returning the item in its original packaging. Missing packaging may result in a value reduction.
Refunds
Upon cancellation, you will be refunded the purchase price of the item.
If the item has lost value, this amount will be deducted.
We will refund all payments, including the original delivery costs (except extra charges for more expensive shipping methods you may have chosen), no later than 14 days after we receive your cancellation notice.
Refunds will be made via the same payment method unless otherwise agreed.
We may withhold payment until we receive the returned item or you provide proof of return shipment.
Exchange Policy
We offer exchanges for incorrect sizes or colors.
Items must be returned in the same condition and quantity, with original tags intact and unused.
When requesting an exchange, specify the desired size or color.
If exchange is not possible, you can exercise your right of withdrawal within 14 days of receiving the item.
Warranty (Reklamationsret)
Aesthetic Appeal provides a 2-year warranty under Danish Sale of Goods Act rules.
This covers defects in material and workmanship.
Depending on the situation, the item may be repaired, exchanged, partially refunded, or fully refunded.
The warranty does not cover damage caused by misuse or improper handling.
You must file a claim within a reasonable time after discovering the defect.
Claims made within two months are always considered timely.
We cover reasonable return shipping costs for valid claims.
Read more about your rights at the Danish Competition and Consumer Authority.
Responsible Use
It is important to use our training equipment correctly.
We are not responsible for injuries caused during training; it is your responsibility to use the equipment with proper technique.
Our products are intended for support purposes only.
Complaints
If you wish to file a complaint about a product purchased from us, you can contact us at:
contact@aestheticappeal.com
If we cannot resolve the issue, you may contact:
Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk
If you live in another EU country, you can submit a complaint via the EU Commission’s online dispute resolution platform:
http://ec.europa.eu/odr
